Training Topics
All workshops and presentations are customized to the target audience. Other workshops may be available or can be developed upon request. The following educational programs are currently available:
Requirements for Federally Qualifies Health Centers (Time:15 mins – 1.5 hours):
Board Composition Topics include a review of the Bureau of Primary Health Care’s requirements, Form 6A, an assessment of your health center’s current composition and needs, recruitment strategies as well as board orientation and training.
Board AuthorityTopics include a review of the Bureau of Primary Health Care’s requirements, committee structure, CEO performance evaluation, how to meet documentation expectations, discussion of bylaws and co-applicant agreements, developing a board calendar and a board training calendar.
Key Management StaffTopics include a review of the Bureau of Primary Health Care’s requirements, the makeup of and distribution of functions among key management staff, do you always need a full-time CEO/Project Director and CFO?
Clinical StaffingTopics include a review of the Bureau of Primary Health Care’s requirements, what’s the difference between credentialing and privileging, the differences between BPHC requirements and credentialing and privileging with third party payors, discussion of licensed independent practitioners, other licensed or certified practitioners and other clinical staff, requirements for contracted/leased providers and subrecipients, the and discussion of the credentialing and privileging file review resource.
Needs AssessmentTopics include a review of the Bureau of Primary Health Care’s requirements, an overview of the local needs assessment process, highlight the most recent needs assessment findings and identification of how the needs assessment could and should be used.
Program Monitoring and Data ReportingTopics include a review of the Bureau of Primary Health Care’s requirements, why you need to review the Uniform Data Set (UDS) periodically, zip code reconciliation, Forms 5A & 5B as well as this ties into your needs assessment, strategic plan and community outreach plan.
Success Stories and Promising PracticesThe focus of this session is to identify accomplishments for the past year and identify potential audiences to maximize the impact of your organization’s accomplishments.
Quality Management:
Quality Management Expectations for Ryan White RecipientsThis workshop reviews Policy Clarification Notice (PCN) #15-02 and the associated FAQs, detailing Ryan White HIV/AIDS Program expectations re quality for recipients and subrecipients.
QI 101This workshop includes an overview of PCN #15-02, quality improvement principles, using teams to improve quality, root cause analysis, PDSA cycles and developing a quality improvement memo.
QI 201 This workshop includes using a systemic approach, the Model for Improvement, establishing benchmarks, presenting quality data, selecting projects and interventions and evaluating your quality efforts. How to Right-Size Your Quality Management Program and Update Your Quality Management PlanThis workshop focuses on strategies to right-size your QM Program, definitions of terminology, elements of a QM Plan, an overview of a QI project and helpful resources.
Building Your Quality Management InfrastructureThis workshop focuses on developing a Quality Management Committee, their roles, identifying and working effectively with QI Teams, team roles, stages of team work as well as developing regional/network-wide teams.
Using Teams to Improve QualityTopics include what is a team, why utilize teams, interdisciplinary work, roles and responsibilities and tips for teams.
How to Engage Consumer in Quality ImprovementThis workshop focuses on the understanding the importance of and mechanisms to engage consumers in quality improvement, identifying possible barriers to consumer involvement as well as potential roles for consumers and developing an action plan to foster consumer involvement in your agency’s QM Program.
Quality Improvement for Non-Clinical ServicesTopics include how to incorporate quality improvement in non-clinical services such as case management, housing, transportation, emergency financial assistance, food services, developing measures for non-clinical services, quality management structures and discussion QI activities that could be appropriate for non-clinical services.
How to Accelerate ImprovementsThe workshop includes an overview of the Plan-Do-Study-Act or PDSA Cycle, how it’s incorporated into the Model for Improvement, why it’s so important and how to use it in your Quality Management Program.
Managing Resistance to ChangeTopics include the reasons people resist change, approaches that support change engagement and strategies to address resistance to changes.
Other Topics:
Strategies for Writing Successful ProposalsThis workshop will assist participants in developing an action plan for timely submission of complex proposals, discuss strategies to enhance successful outcomes, documentation of need, workplans, including timeframed, measurable objectives, development of an appropriate budget, evaluation, including quality assurance/improvement. Time: 4 hours - 1 day.
Coalition-Building & NetworkingThis workshop will explore various types of collaborative relationships as well as clarify the advantages and disadvantages of collaboration and networking. In addition, this workshop will identify both barriers to collaboration and factors that enhance collaboration. Participants will have an opportunity to identify community organizations with which they want to work. Time: 4 hours - 1 day.
Patient Decision Making: Or Whose Life Is It Anyway?This workshop will provide an opportunity to discuss various issues related to decision-making for HIV-positive individuals, such as the impact of patient involvement in decision-making on treatment outcomes, autonomy and control, quality of life issues, ethical issues, involvement of family and friends, use of complementary or alternative therapies and compliance. In addition, this workshop will explore the relationship between health care providers and clients from the patient, provider and personal caregiver perspectives. Finally, the workshop will examine patient decision-making from multicultural and multidisciplinary perspectives. Panel optional. Time: 2 - 3 hours.
Meeting the Needs of Gay, Lesbian & Bisexual PatientsThis workshop will discuss the process of human sexual development, including sexual identity, orientation, behavior & sex roles as well as the impact of homosexuality & bisexuality on adolescent sexual development. Participants will identify common myths & stereotypes about gays, lesbians & bisexuals & discuss how they impact access to & delivery of health care, identify any personal and/or professional issues about working with gay, lesbian & bisexual patients. Finally, participants will identify a minimum of three strategies to work more effectively with gay, lesbian & bisexual patients. Panel recommended. Time: 4 hours - 1 day.
Addressing the Needs of Sexual Minority YouthThis seminar will provide an overview of the human sexual development, including gender identity and roles, sexual identity orientation and behavior, anatomy and physiology. Participants will examine the impact of homosexuality and bisexuality on the sexual development process. Panel optional. Time: 4 hours - 1 day.
Presentation Skills
Effective PresentationsThis workshop introduces the participant to various presentation styles and techniques. Explore ways of maximizing the effectiveness of a presentation. Topics include adult learning theory, logistics and discusses the pros and cons of various presentation techniques. Time: 3-4 hours.
Enhancing Your Training SkillsNew and experienced trainers will have the opportunity to develop and enhance training skills through this workshop. Topics include, but are not limited to, adult learning theory, creating an effective learning environment, effectively using interactive exercises and managing difficult situations. Use of audiovisual materials and handouts will also be addressed. Time: 1 - 3 days.
Facilitation Skills and TechniquesSkills and techniques used to effectively facilitate meetings and discussions are presented in this experiential workshop. Key points of how to run an effective meeting will be examined. Time: 4 hours - 1 day.
Stress Management: When Enough is EnoughStaff burnout and overload is a concern of every health care organization. Signs of overload and impending burnout as well as techniques for minimizing the negative effects of working in a fast-paced environment will be explored. The role of employee, supervisors and the organization in managing stress and preventing burnout will be addressed. Time: 4 hours - 1 day.
Toward a Culturally Competent OrganizationCulturally responsive organizations are able to improve quality of care and service utilization, as well as create healthier work environments. Workshops on cultural competency, however, frequently tend to address only interpersonal communication and fall short of a thorough examination of the organization’s role in addressing these matters. This course will assist managers in identifying the policies and practices necessary to transform their organizations to ably and systematically meet the challenges of working with a culturally diverse workforce and clientele. Time: 1 - 2 days.
Communicating EffectivelyEvery word, whisper, gesture and written sentence communicates something. To convey the appropriate essence of a message, individuals must be aware of their communication style and the style of others. This experiential workshop explores techniques of effective communication skills. Listening skills, nonverbal communication, giving and receiving constructive criticism and cultural nuances will be explored. Time: 1 day.
Requirements for Federally Qualifies Health Centers (Time:15 mins – 1.5 hours):
Board Composition Topics include a review of the Bureau of Primary Health Care’s requirements, Form 6A, an assessment of your health center’s current composition and needs, recruitment strategies as well as board orientation and training.
Board AuthorityTopics include a review of the Bureau of Primary Health Care’s requirements, committee structure, CEO performance evaluation, how to meet documentation expectations, discussion of bylaws and co-applicant agreements, developing a board calendar and a board training calendar.
Key Management StaffTopics include a review of the Bureau of Primary Health Care’s requirements, the makeup of and distribution of functions among key management staff, do you always need a full-time CEO/Project Director and CFO?
Clinical StaffingTopics include a review of the Bureau of Primary Health Care’s requirements, what’s the difference between credentialing and privileging, the differences between BPHC requirements and credentialing and privileging with third party payors, discussion of licensed independent practitioners, other licensed or certified practitioners and other clinical staff, requirements for contracted/leased providers and subrecipients, the and discussion of the credentialing and privileging file review resource.
Needs AssessmentTopics include a review of the Bureau of Primary Health Care’s requirements, an overview of the local needs assessment process, highlight the most recent needs assessment findings and identification of how the needs assessment could and should be used.
Program Monitoring and Data ReportingTopics include a review of the Bureau of Primary Health Care’s requirements, why you need to review the Uniform Data Set (UDS) periodically, zip code reconciliation, Forms 5A & 5B as well as this ties into your needs assessment, strategic plan and community outreach plan.
Success Stories and Promising PracticesThe focus of this session is to identify accomplishments for the past year and identify potential audiences to maximize the impact of your organization’s accomplishments.
Quality Management:
Quality Management Expectations for Ryan White RecipientsThis workshop reviews Policy Clarification Notice (PCN) #15-02 and the associated FAQs, detailing Ryan White HIV/AIDS Program expectations re quality for recipients and subrecipients.
QI 101This workshop includes an overview of PCN #15-02, quality improvement principles, using teams to improve quality, root cause analysis, PDSA cycles and developing a quality improvement memo.
QI 201 This workshop includes using a systemic approach, the Model for Improvement, establishing benchmarks, presenting quality data, selecting projects and interventions and evaluating your quality efforts. How to Right-Size Your Quality Management Program and Update Your Quality Management PlanThis workshop focuses on strategies to right-size your QM Program, definitions of terminology, elements of a QM Plan, an overview of a QI project and helpful resources.
Building Your Quality Management InfrastructureThis workshop focuses on developing a Quality Management Committee, their roles, identifying and working effectively with QI Teams, team roles, stages of team work as well as developing regional/network-wide teams.
Using Teams to Improve QualityTopics include what is a team, why utilize teams, interdisciplinary work, roles and responsibilities and tips for teams.
How to Engage Consumer in Quality ImprovementThis workshop focuses on the understanding the importance of and mechanisms to engage consumers in quality improvement, identifying possible barriers to consumer involvement as well as potential roles for consumers and developing an action plan to foster consumer involvement in your agency’s QM Program.
Quality Improvement for Non-Clinical ServicesTopics include how to incorporate quality improvement in non-clinical services such as case management, housing, transportation, emergency financial assistance, food services, developing measures for non-clinical services, quality management structures and discussion QI activities that could be appropriate for non-clinical services.
How to Accelerate ImprovementsThe workshop includes an overview of the Plan-Do-Study-Act or PDSA Cycle, how it’s incorporated into the Model for Improvement, why it’s so important and how to use it in your Quality Management Program.
Managing Resistance to ChangeTopics include the reasons people resist change, approaches that support change engagement and strategies to address resistance to changes.
Other Topics:
Strategies for Writing Successful ProposalsThis workshop will assist participants in developing an action plan for timely submission of complex proposals, discuss strategies to enhance successful outcomes, documentation of need, workplans, including timeframed, measurable objectives, development of an appropriate budget, evaluation, including quality assurance/improvement. Time: 4 hours - 1 day.
Coalition-Building & NetworkingThis workshop will explore various types of collaborative relationships as well as clarify the advantages and disadvantages of collaboration and networking. In addition, this workshop will identify both barriers to collaboration and factors that enhance collaboration. Participants will have an opportunity to identify community organizations with which they want to work. Time: 4 hours - 1 day.
Patient Decision Making: Or Whose Life Is It Anyway?This workshop will provide an opportunity to discuss various issues related to decision-making for HIV-positive individuals, such as the impact of patient involvement in decision-making on treatment outcomes, autonomy and control, quality of life issues, ethical issues, involvement of family and friends, use of complementary or alternative therapies and compliance. In addition, this workshop will explore the relationship between health care providers and clients from the patient, provider and personal caregiver perspectives. Finally, the workshop will examine patient decision-making from multicultural and multidisciplinary perspectives. Panel optional. Time: 2 - 3 hours.
Meeting the Needs of Gay, Lesbian & Bisexual PatientsThis workshop will discuss the process of human sexual development, including sexual identity, orientation, behavior & sex roles as well as the impact of homosexuality & bisexuality on adolescent sexual development. Participants will identify common myths & stereotypes about gays, lesbians & bisexuals & discuss how they impact access to & delivery of health care, identify any personal and/or professional issues about working with gay, lesbian & bisexual patients. Finally, participants will identify a minimum of three strategies to work more effectively with gay, lesbian & bisexual patients. Panel recommended. Time: 4 hours - 1 day.
Addressing the Needs of Sexual Minority YouthThis seminar will provide an overview of the human sexual development, including gender identity and roles, sexual identity orientation and behavior, anatomy and physiology. Participants will examine the impact of homosexuality and bisexuality on the sexual development process. Panel optional. Time: 4 hours - 1 day.
Presentation Skills
Effective PresentationsThis workshop introduces the participant to various presentation styles and techniques. Explore ways of maximizing the effectiveness of a presentation. Topics include adult learning theory, logistics and discusses the pros and cons of various presentation techniques. Time: 3-4 hours.
Enhancing Your Training SkillsNew and experienced trainers will have the opportunity to develop and enhance training skills through this workshop. Topics include, but are not limited to, adult learning theory, creating an effective learning environment, effectively using interactive exercises and managing difficult situations. Use of audiovisual materials and handouts will also be addressed. Time: 1 - 3 days.
Facilitation Skills and TechniquesSkills and techniques used to effectively facilitate meetings and discussions are presented in this experiential workshop. Key points of how to run an effective meeting will be examined. Time: 4 hours - 1 day.
Stress Management: When Enough is EnoughStaff burnout and overload is a concern of every health care organization. Signs of overload and impending burnout as well as techniques for minimizing the negative effects of working in a fast-paced environment will be explored. The role of employee, supervisors and the organization in managing stress and preventing burnout will be addressed. Time: 4 hours - 1 day.
Toward a Culturally Competent OrganizationCulturally responsive organizations are able to improve quality of care and service utilization, as well as create healthier work environments. Workshops on cultural competency, however, frequently tend to address only interpersonal communication and fall short of a thorough examination of the organization’s role in addressing these matters. This course will assist managers in identifying the policies and practices necessary to transform their organizations to ably and systematically meet the challenges of working with a culturally diverse workforce and clientele. Time: 1 - 2 days.
Communicating EffectivelyEvery word, whisper, gesture and written sentence communicates something. To convey the appropriate essence of a message, individuals must be aware of their communication style and the style of others. This experiential workshop explores techniques of effective communication skills. Listening skills, nonverbal communication, giving and receiving constructive criticism and cultural nuances will be explored. Time: 1 day.